Smarter Retail & eCommerce, Powered by AI
Use AI to create better customer experiences, support your team, improve marketing, and make everyday ecommerce operations more efficient.
Put AI to Work Across Your Retail & eCommerce Business
Today's customers expect fast answers, relevant experiences, and convenient ways to shop.
At the same time, ecommerce teams are managing products, customers, content, marketing, orders, and operations across an increasingly complex digital environment.
AI can help your people work smarter while creating a better experience for your customers.
Better experiences. More productive teams. Smarter growth.
AI Solutions for Retail & eCommerce
Customer Experience
Help shoppers find information, ask questions, discover products, and get assistance when they need it.
Explore Customer ExperienceAI Shopping Assistants
Create intelligent shopping experiences that help customers discover products and make more informed purchase decisions.
Customer Service
Answer common questions about products, policies, availability, shipping, returns, and other everyday customer needs.
Marketing
Help your team research, create content, develop campaigns, write product information, and accomplish everyday marketing tasks faster.
Explore AI MarketingProductivity
Help employees research, write, analyze, work with product information, and complete repetitive tasks more efficiently.
Explore AI ProductivityAutomation
Connect ecommerce, customer, marketing, and business systems to reduce manual work and create more efficient workflows.
Explore AI AutomationAgents We Deploy for Retail & eCommerce
In practical terms, here are the AI agents we typically put to work for stores and online brands.
Order & Support Chat Agent
Answers customer questions instantly on your store — order status, shipping, returns, product details, and sizing — day and night.
Shopping Assistant Agent
Guides shoppers to the right products with personalized recommendations, answers "which one should I buy?" questions, and recovers abandoned carts.
Product Content Agent
Drafts product descriptions, category copy, and campaign content from your product data — ready for your team to review and publish.
Operations Agent
Connects your store, inventory, and customer systems — syncing information, flagging issues, and preparing routine reports.
Voice Support Agent
Answers the phone for order questions, returns, and store information when your team is busy helping in-person customers.
Custom Agents
Have a specific challenge in mind? We design agents around your store's exact systems and workflows.
Enhance Your Entire Digital Experience
AI is only part of building a successful ecommerce business. Affix Agent combines emerging technology with proven digital expertise to help businesses create stronger online experiences and drive growth. From building the experience to attracting customers and introducing AI, we can help connect the pieces of your digital business.
Discover
Shoppers find your brand through search, ads, and content.
Explore
Products and information are easy to navigate.
Engage
AI assistants answer questions instantly.
Purchase
A smooth path to checkout.
Support
Help continues after the sale.
Return
Great experiences bring customers back.
AI + Your Team
The goal isn't to remove people from the customer experience. It's to give your team better tools.
Let AI assist with repetitive questions, content, research, product information, and everyday tasks while your people focus on customers, merchandising, creativity, strategy, and growth.
AI handles the repetition. Your people create the experience.Build a Smarter Business
Whether you're looking to improve customer service, increase team productivity, strengthen your digital presence, or explore where AI fits into your ecommerce operation, we'll help you identify the right place to start.